Refund policy

Refund Policy

Last Updated: February 23, 2026

GSTIN: 24BBNPJ7719Q1ZV

Address: 7th Floor, Shop No-704, Vardan Textile Market, Canal Road, Parvat Patiya, Surat, Gujarat, 395002

Contact: support@feministaclub.com | +91 7990905930

1. Refund Eligibility

✅ Refunds ARE Issued For:

Product returned within 7 days (as per Return Policy)
Defective or damaged product received
Wrong item delivered
Order cancelled before dispatch
Duplicate payment
Return inspection approved

❌ Refunds are NOT Issued For:

Returns without unboxing video
Used, washed, or worn products
Products with tags removed
Returns after 7-day window
Return inspection rejected

2. Refund Timeline

Total Time: 7-14 business days from return receipt

📦 Step 1: Return received (1-3 days)
🔍 Step 2: Quality inspection (2-3 days)
✅ Step 3: Refund approval (1 day)
💳 Step 4: Refund initiated (same day)
💰 Step 5: Amount credited (3-7 days)

For defective/wrong items: Fast-track processing - refund within 3-5 business days

3. Refund Methods

Refund credited to ORIGINAL payment method only

Payment Method	Refund Time
Credit/Debit Card	5-7 business days
UPI	3-5 business days
Net Banking	5-7 business days
Digital Wallets	3-5 business days
Cash on Delivery	7-10 days (Bank transfer)

For COD Orders

Refund via bank transfer. Required: Account holder name, Bank account number, IFSC code, Bank name, PAN card copy

Send to: refunds@feministaclub.com

4. Refund Amount

Full Refund (100%)

Product is defective, wrong item delivered, order cancelled before dispatch, duplicate payment

Partial Refund

Product price only (shipping NOT refunded): Valid return within 7 days, customer-initiated return, non-defective return

Possible Deductions

Return shipping cost (₹100-300), damaged packaging (₹50-100), missing accessories (actual cost)

5. Refund Status Tracking

Check Status: Email refunds@feministaclub.com | WhatsApp +91 7990905930 | Phone +91 7990905930 (Mon-Sat, 10 AM - 6 PM)

Email Updates: Return received, Inspection completed, Refund approved/rejected, Refund initiated, Refund completed

6. Cancellation & Refunds

Before Dispatch: 100% refund, no charges, refund within 3-5 business days

After Dispatch: Cannot cancel, wait for delivery and return within 7 days

7. Defective Products - Expedited Refund

⚡ Fast-track inspection (1-2 days)
⚡ Quick approval (same day)
⚡ Refund within 3 business days
✅ Full refund + return shipping reimbursed
🎁 Apology + discount coupon (₹200-500) for next order

Requirements: Unboxing video (MANDATORY) + clear defect photos

8. FAQs

Q: How long for refund? A: 7-14 business days from return receipt.

Q: Can I get refund in cash? A: No, only to original payment method or bank transfer (COD).

Q: Do you refund shipping charges? A: Only for defective/wrong items.

9. Governing Law

This Refund Policy is governed by the laws of India, including Consumer Protection Act 2019 and Payment and Settlement Systems Act 2007. Jurisdiction: Courts in Surat, Gujarat, India